HVAC Service Dispatcher & Billing Administrator

Paris, TN posted on January 17

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$10.00 to $15.65 per hour

Location: Paris, TN 38242

Ellis Heating has been a Paris, TN based corporation in the plumbing & HVAC trade since 1946 and is interested in expanding our service team by seeking an HVAC service dispatch & billing administrator.  

HVAC Service Dispatcher & Billing Administrator:

Duties Include:

  • Communicating professionally with customers, office staff & coworkers
  • Answering the telephone
  • Taking customer service calls
  • Dispatching service technicians
  • Ordering repair parts for work orders using purchase orders
  • Recording and transferring technician time to payroll
  • Processing completed work order service tickets to accounts receivable
  • Accounts receivable customer collection processes
  • Getting approval to send typed quotes to customers from the service manager
  • Following up with customers to get approval via signed notices to proceed or emailed acceptance for quotes
  • Processing credit card payments
  • Assisting with annual profit sharing reporting
  • Creating advertising and marketing ads for continued business growth

 Requirements:

  • 7:00 AM – 4:30 PM Monday – Friday
  • Minimum 1 year of accounts receivable experience, or a Bachelor of Science Degree in any field from a 4 year accredited college or university
  • Attention to detail
  • Previous experience in direct customer communications
  • Able to work independently with little supervision
  • Experience in software programs such as Microsoft Outlook, Microsoft Excel, Microsoft Word, Adobe, and document imaging is beneficial

Preferred but not required:

  • Bachelor of Science Degree in any field from a 4 year accredited college or university
  • The preferred applicant for this position would hold a degree in Accounting, Business, Information Systems, or Marketing
  • Prior experience working in an accounting information system utilizing the paperless office

Benefits:

  • The starting wage for this position is $10.00 per hour
  • Health insurance after 60 days of employment
  • 1 week of vacation and 1 week of sick pay accrual eligibility after two years of employment
  • 2 weeks of vacation pay accrual eligibility after 5 years of employment
  • Participation in the company profit sharing plan being fully vested interest after 3 years of employment

About Us:

With more than 70 years in the heating and cooling business, Ellis Heating Company, Inc. and Ellis Mechanical, LLC are mechanical contracting companies serving West Tennessee with unlimited license numbers (10458, & 61458) & bondable in TN.  HVAC service is handled by our related party company, EC Sales and Service, LLC. Many of our employees have 15+ years of experience at Ellis Heating Company, Inc.; we’ve earned a reputation for doing the job right the first time.


Wage

DOE

Experience

Any

Type

Full-time