Dispatcher - Home Services

Franklin, TN posted on March 30

Build a career at Lee Company!

Lee Company, honored as one of Tennessee’s 2017 Top Work Places, is the largest mechanical contractor in Tennessee with over 1,200 employees. Founded in 1944, this $225 million company provides mechanical contracting, facility solutions and home services to customers throughout the region. Along with a 2017 Top Work Place Award from The Tennessean, Lee Company has also been honored as ACCA’s 2017 Residential Contractor of the Year and recognized as the Associate General Contractors 2015 Subcontractor of the Year ($10M+ category).

Lee Company proudly offers:

  • Medical, Dental, and Vision
  • FSA, HRA, or HSA
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Short- and Long-Term Disability
  • Accident & Critical Illness Coverage
  • Home & Auto Discounts
  • 401(k)
  • Paid Time Off (PTO)
  • Full-Time Work
  • Free NCCER Training and Certification through Lee University

In addition, Lee Company offers an Employee Assistance Program, chaplain services, will preparation services and a wellness and rewards program at no cost.

Lee Company is driven by family values and strives to create an environment where employees can thrive.  We are adding to our family with the following position:

Dispatcher - Home Services

Summary: The Dispatch Representative will provide customer service to Lee Company’s external and internal customers. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.

Essential Duties and Responsibilities (include but are not limited to)

  • Ensures all external and internal customers receive the level of customer service required by Lee Company.
  • Ensures all assigned technicians are routed accurately, efficiently, and effectively.
  • Serves as a representative of Lee Company to all external customers.
  • Books service calls accurately, efficiently, and effectively.
  • Assists in scheduling all planned service calls.
  • Assist in scheduling sales calls.
  • Assist in scheduling sold installations.
  • Assist in confirming calls scheduled prior to the current day.

Ability to be flexible to assist with the workload outside your normal schedule, including but not limited to: evenings, weekends, holidays, and after hours. Management will make every attempt to avoid these abnormal situations; however, in the event there is a need, coverage may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Education and/or Experience:

  • 3 to 5 years data entry/administrative experience
  • 3 to 5 years customer service experience
  • Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
  • Must be able to type proficiently. 60+ WPM w/ accuracy

Physical Demands/Working Conditions:

The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Individuals in an office-based position will encounter ambient room temperatures, fluorescent lighting, and will be expected to operate traditional office equipment as found in any typical office environment. Individuals may need to sit at a desk or table for long periods of time. An office worker may also be expected to spend long hours in front of a computer screen. A person in this position can be expected to reach over shoulder heights; crouch or stoop below the waist; experience repetitive wrist, hand, or finger movement; occasionally lift up to 25 pounds depending on the position.

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