Customer Service Bilingual Administrator
Pro-Tek Consulting Company
Why Choose Pro-Tek Consulting Company as a Great Place to Work?
-A professional and team-oriented culture where we recognize each other for our success and work ethic.
-A comprehensive and competitive compensation and benefits program including an employer matching RRSP program and Employee Assistance Program.
-Three (3) weeks of vacation for a new employee’s for their first full year.
-A health and wellness program and discounted gym memberships.
-Team building and social events where employees are given the opportunity to have fun, relax and network with each other.
-Opportunities to give back to our communities through numerous fundraising and charitable activities.
-Eligibility for benefits is dependent on the terms of employment.
We are hiring Bilingual Customer Service Administrator!
-Supervisor, Customer Service Administration
-Highly competitive compensation package which Includes, base salary and bonus
The Bilingual Customer Service Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
Primary Duties and Responsibilities:
-Process various requests received by fax, mail and/or email.
-Identify and process requests in a timely fashion.
-Confirm processed request to client in a timely fashion.
-Prepare Mortgage Discharge Statements with accurate calculation of payout penalty.
-Follow-up with lawyer and/or financial institution to ensure payout is received.
-Ensure payout cheque is sufficient to cover payout on date received.
-Locate and correct errors through the use of reports.
-Ensure the accurate processing and update through auditing the processing of co-workers.
-Back-up the Customer Service Representative team when needed.
-Identify and solve inquiries in a timely fashion.
-Follow-up with client to confirm resolution and customer satisfaction.
-Complete special projects as assigned by the Supervisor.
Skills and Attributes:
-Competency in MS Office; capacity to learn new technologies/systems.
-Strong written and verbal communication skills.
-Proven organizational skills and demonstrated ability to prioritize and multi-task.
-Proven customer service focus.
-Excellent telephone manner.
-Ability to resolve problems with customers.
-Shift work may be required.
-High School Education and/or equivalent work experience.
-Mortgage experience an asset.
Working Environment and Physical Demands Analysis:
-Periods of high volume with tight timelines.
-Long periods of stationary position/sitting.
-Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
-Long periods of time in viewing a computer screen.
-Multi-tasking, may include speaking to customers on a telephone call while looking up information on a computer program.
We value a diverse workforce and invite all interested and qualified applicants to apply.