Primary Role: Manage and complete jobs according to SERVPRO procedures per work order. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure that customer needs are met. Perform sales and marketing activities including add-on sales and security checks. Communicate and establish relationships with commercial, insurance and residential customers. Clean and maintain vehicles, equipment, warehouse and office areas.
Results Expected: Production processes are performed according to SERVPRO production guidelines. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Owner/Project Manager and customer are timely. Jobs are completed either meeting or exceeding customer expectations. Vehicles, equipment, and facilities remain clean and orderly.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.
40 hours/week, flexible to work overtime when required.
Vary between 7 a.m. and 7 p.m.
Some of the Responsibilities:
Provide excellent customer service.
Perform on-site production services, including water extraction and fire cleanup.
Leave jobsite with a clean and orderly appearance.
Develop production expertise: services, cleaning products, and equipment.
Understand production and estimating processes.
Follow the SERVPRO® uniform policy.
Complete documentation, as appropriate.
High School Diploma/GED
Must have 6 months experience in the Fire and Water restoration industry.
Have a valid IICRC WRT certification.
Must have a professional appearance and great attitude.
A valid driver license with a reasonable driving record.
Ability to pass a criminal background check with no felony convictions or misdemeanors involving violence or theft.
Must be able to pass a drug test.
Because we provide 24-hour emergency service, must be willing to be on call when needed.
Some night and weekend work is required.
Must be able to lift a minimum of 50 pounds.
Ability to meet people in new or difficult situations and build rapport.
Experience with Customer Service environment a plus.
Outstanding written and verbal communication skills.
Excellent organizational skills and strong attention to detail.
Very self-motivated and goal-oriented.
Capability to work in a fast-paced, team-oriented office environment.